STR TURNOVER MANAGEMENT SOFTWARE — COMING SOON

Stop finding out fromthe guest.

HostMaid gives your turnover team one room-by-room process for instructions, required photos, quality control and fixing missed work before the next guest checks in.

HostMaid demos are opening soon. Join the early-access list and be among the first to see it with your operation.

HostMaid video transcript

Visual context: A presenter appears in a small webcam window over a screen recording of the HostMaid Properties page. The page shows a property list and a navigation sidebar. Near the end, the presenter scrolls the sidebar to show more navigation options while describing the product.

0:00 Hey everybody, if you have 30 or more properties under management, listen up. Or, even if you have 30 units that you clean, this software is for you.

0:11 This comes from a cleaning company doing thousands of cleans a year, that's us. We're located in Charlotte, North Carolina. We know what we're doing on the cleaning side.

0:21 And one of my aha moments was, as we started to do these cleans, I realized that there's a system that when you put it in place, you can do hundreds of cleans and only get a few complaints instead of 20 or 30 complaints.

0:32 And so that system is basically overlayering a quality controller to go behind a cleaner and forcing the cleaner to take a lot of pictures and slow down through the house for extreme accountability.

0:48 So this works for us, and we're rolling this out. The first few customers are going to be free, and they're going to be on a beta test where we can onboard you and get you, set up in order for us to be able to get feedback to make it better.

1:04 One of my favorite features on here is the cleaner callback feature. A quality controller goes in behind the cleaner. If they don't like it, they can accept or reject the clean.

1:14 The cleaner either has a choice to come in and finish it and get paid the full amount, or they can go and come in and, or they can reject the clean.

1:23 And then from there, there's a cleaner callback and that calls your best cleaners in the area that they want to pick that up and make an extra few bucks to finish out the clean.

1:32 And these are all like, we could go into way more detail about this. But we're, we're looking for a few people to come in and try this.

1:39 This is totally different than Launch 27, Breezeway, and all the other cleaning apps out there. Those are great, but this teases out like the extreme cleaning version of it.

1:50 So basically, huge accountability for cleaners, the quality controllers, and the admin and staff and the host to be able to have a clear view as, as what's going on into each house.

2:00 We've been building this for about two or three years, and we're getting ready to launch in September of 2026. If you're interested, put your name and email in below, and then we'll go through more details with you.

2:11 But go ahead and put your name and email below and the information in here below and fill out the form if there is one.

2:18 And from there, we will be in touch with you. And we'd love to chat with you and kind of see what's going with you, you're doing, what you're struggling with, and maybe onboard this to a few units that you have and give it a test run and give us some feedback.

2:30 But here you can see properties, room, checklists, items, add-ons, frequencies, you can do different users, right? Roles, QC, Host, there's all sorts of views, but the key here is the two apps that are coming.

2:44 There's an Android and an Apple app. They're live and almost ready to download, but we don't want to show anything here.

2:50 We don't want to give it away. So put your name and email below. And we'd love to see you on a call very shortly with one of our team and looking forward to meeting you guys.

3:00 Thanks so much. Put your name and email and fill out the form below.

One continuous record

From checkout to check-in, every step is tracked.

HostMaid turns the highest-risk hours in a guest stay into a visible, verifiable workflow for the whole turnover team.

Checkout logged

The turnover starts with a real deadline.

Every job is tied to the guest departure, the next arrival, and the property-specific work that has to happen between them.

Turnover scheduled

Team on site

Check-in replaces the guessing.

Time and location are recorded when the cleaner arrives, so operators can see progress without chasing updates in a group chat.

Cleaner checked in

Work verified

Every room has proof, not promises.

Room-by-room checklists, required photos, notes, and issue reporting make the standard clear while the work is happening.

12 rooms complete

Ready for arrival

Quality control closes the loop.

A QC review catches misses, sends corrections back to the team, and creates a clean sign-off before check-in.

QC verified

A closer look

See HostMaid with Ben.

Choose a time that works for you. Ben will learn how your team handles turnovers today and show you where HostMaid can make the handoff clearer.

  • Walk through your current turnover process
  • See how HostMaid fits your team
  • Get clear answers to your questions

3:40 PM — The turnover begins

What happens between checkout and check-in?

Most hosts find out something went wrong only when the guest messages them. HostMaid closes that gap entirely. Here's exactly what a verified HostMaid turnover looks like.

Every step is timestamped, photo-verified, and QC-approved before your next guest ever opens the door.

  1. Checkout confirmed. Turnover job created automatically.

  2. Cleaner assigned. Room-by-room checklist started.

  3. Kitchen and bedrooms — photo verified and passed.

  4. Primary bathroom: missed item flagged by QC. Sent back.

  5. Bathroom recleaned. Photos re-submitted and verified.

  6. QC Approved. All rooms passed. Next guest checks in at 4 PM.

One workflow, four perspectives

Built for everyone in the turnover chain.

Each role gets the context they need without fragmenting the work across separate systems.

Portfolio visibility

Operators

See every turnover, exception, and deadline from one calm operational view.

Clear mobile workflow

Cleaners

Know exactly what is required, where to go, and what proof to capture.

Consistent sign-off

Quality control

Review the same standard every time and send precise corrections quickly.

Verified readiness

Owners

Get confidence that the home is guest-ready without managing the handoff.

The reason behind the product

Why we built HostMaid.

Turnovers are coordinated by good people. They still need a system that makes the handoff visible before a guest becomes the alert.

01

The handoff was invisible

Between checkout and check-in, the most important work in a stay was scattered across calls, texts, and assumptions.

02

Proof arrived too late

A completed checkbox did not show what was actually ready. Too often, the first real inspection came from the next guest.

03

Good teams needed a shared system

HostMaid gives every person the same plan, the same status, and the same definition of guest-ready.

Early access

Be the first to know when HostMaid demos open.

Tell us where to reach you. We'll send availability as soon as the next demo window opens.

A complete turnover record

Everything you need to run verified turnovers.

The essentials for planning the work, helping the team execute it, and knowing the home is ready before arrival.

01

Checkout-aware scheduling

Plan each turnover around real departure and arrival windows, with the property context attached.

02

Live check-in and check-out

Know when work starts and finishes with location-aware timestamps and clear status changes.

03

Room-by-room checklists

Turn the standard for each home into a practical mobile workflow your team can follow.

04

Required photo proof

Choose the evidence that matters at clean time, so completion means something you can verify.

05

Quality-control sign-off

Review, reject, correct, and approve work before the turnover is marked ready for the guest.

06

One operational record

Keep timestamps, photos, notes, issues, and approvals together in a searchable audit trail.

One plan for the whole team

Simple, transparent pricing.

Start with one predictable platform fee, then scale at a simple per-unit rate as your portfolio grows.

Talk to HostMaid (opens in a new tab)

One plan. Built to scale.

HostMaid

Early access
$299/month

+ $6 per unit/property

Simple pricing that scales with your operation.

Beta offer

The first 10 customers get HostMaid free for their first 6 months.
Claim beta access (opens in a new tab)
  • Property-specific checklists, room by room
  • Required photos selected at clean time
  • Cleaner mobile workflow with notes and codes
  • Quality control before any job closes
  • Access for cleaners, QCs, managers, and owners

Beta availability is limited to the first 10 customers.

Questions, answered

Frequently asked questions.

Still evaluating the right turnover workflow? We'd be glad to talk through your operation.

hello@hostmaid.com

HostMaid is built for vacation-rental operators and the cleaning, quality-control, and ownership teams around them. Everyone works from the same turnover record, with role-appropriate views of the job.

Know before check-in

Stop finding out from the guest.

Bring every turnover handoff, proof point, and approval into one clear record. Join the early-access list for a HostMaid demo.